Frequently Asked Questions
Everything you need to know about our premium wool products and services.
How should I care for my Woolx garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold cycle with similar colors and tumble drying on low heat to maintain the integrity of the merino fibers.
Will merino wool make me feel itchy?
Not at all. Woolx uses ultra-fine merino wool fibers that are much thinner than traditional wool, ensuring a silky-smooth feel against your skin without any irritation or itching.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return or exchange unworn and unwashed items within 30 days of delivery.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your gear sooner.
Does Woolx ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated during the checkout process.
Are your products ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to non-mulesing practices and high standards of animal welfare.